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Responsible Gaming
Gamble for entertainment
Online gambling involves risk, and outcomes are determined by chance. No strategy can guarantee a win, and previous results do not predict future results. Each game is separate, so a run of losses does not make a win more likely. Treat any money spent as an entertainment expense rather than an investment.
Before you play, decide how much time and money you can comfortably spend without affecting essential costs or your responsibilities. Only use money that is available after necessary expenses have been paid. Never use rent, mortgage payments, household bills, loan repayments, emergency savings or money needed for food and other essentials for gambling.
- Set a budget before starting and stick to it.
- Decide how long you intend to play and take regular breaks.
- Keep gambling separate from everyday spending.
- Never chase losses by increasing your stakes or playing for longer.
- Do not borrow money, sell possessions or use credit to gamble.
- Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
- Remember that gambling is not a reliable way to earn income.
- Balance gambling with work, family, social activities and other interests.
A win does not mean you should continue playing, and a loss does not mean you need to keep playing until you recover it. Set a stopping point in advance and accept the result. Taking money out or ending a session when your limit is reached can help keep gambling within your plan.
Tools to help you stay in control
Personal limits can help you manage your gambling activity. Depending on the features available on the service, you may be able to request limits on deposits, wagers, losses, playing time or session length. You may also be able to use reminders, account activity information, breaks or a temporary account restriction.
Choose limits before you begin playing wherever possible. A limit should reflect what you can genuinely afford to lose, not what you hope to win. If you are unsure what limit is appropriate, choose a lower amount or do not gamble. A limit is a safeguard, not a target that must be reached.
Taking a break
If you want time away from gambling, use the available break or account restriction options, or contact customer support through the approved channels shown on the website. During a break, do not create another account or use another person’s account to continue gambling. A break is most effective when you allow yourself time to consider your habits and wellbeing without trying to avoid the restriction.
Self-exclusion
Self-exclusion is a stronger step for people who want to stop gambling for a set period or permanently. If you request self-exclusion, follow the instructions provided and do not attempt to bypass the process. This may involve restricting access to your account and preventing further gambling activity for the selected period, subject to the applicable process and requirements.
If you believe you need self-exclusion, consider asking a trusted person to support you. You can also remove saved payment methods, block gambling-related notifications where possible and use device or network blocking tools. These steps can make it easier to follow your decision.
Recognising possible gambling harm
Gambling harm can develop gradually, and it may affect people in different ways. You do not need to wait for a serious problem before taking action. Consider stopping and seeking support if gambling is becoming difficult to control or is affecting your life.
- You spend more time or money gambling than you intended.
- You regularly think about gambling, wins, losses or finding money to continue.
- You increase your bets to achieve the same excitement or to recover losses.
- You feel restless, irritable or anxious when you try to stop.
- You hide or minimise how much you gamble from family, friends or colleagues.
- You borrow money, use credit or miss essential payments because of gambling.
- You stop participating in activities that previously mattered to you.
- Gambling is causing arguments, secrecy or loss of trust in your relationships.
- Your work, study, sleep, physical health or emotional wellbeing is being affected.
- You gamble to escape sadness, stress, loneliness or other difficult feelings.
If any of these signs apply, stop playing and review your account activity. Do not try to solve gambling losses by gambling more. Speak openly with someone you trust and consider professional help. Support is available even if you are not sure whether your gambling is a problem.
If gambling is causing immediate financial, emotional or safety concerns, prioritise your wellbeing and contact an appropriate qualified support service or emergency service in your area. If you are experiencing thoughts of self-harm or are in immediate danger, seek urgent assistance without delay.
Protecting yourself and others
You must meet the minimum legal age and other eligibility requirements that apply where you live before using an online gambling service. Do not allow anyone under the legal age to access your account, device or payment methods. Parents and carers should use suitable device controls and keep account information private.
Your account must be used only by you. Do not share your login details, allow another person to gamble through your account or use someone else’s account. Keeping your account secure helps protect your personal information, payment details and responsible gaming settings.
- Review your activity and payment history regularly.
- Set a spending plan before depositing or playing.
- Use available limits and reminders rather than relying only on willpower.
- Take a break as soon as gambling feels stressful or difficult to control.
- Speak with a trusted person if you are concerned about your gambling.
- Request account restriction or self-exclusion when you want to stop.
- Seek independent financial, health or gambling support if gambling is affecting your life.
Responsible gaming is a shared responsibility. We provide information and available account controls to help you make informed choices, but no tool can replace your own decision to stop when gambling is no longer enjoyable. If you contact 1bigwin Casino about gambling concerns, provide clear information about the support or restriction you are seeking so the request can be handled through the applicable process.
For independent assistance, look for an Australian gambling support service, qualified counsellor, financial counsellor or relevant health professional in your state or territory. These services can provide confidential guidance about gambling habits, money concerns, relationships and emotional wellbeing. Asking for help is a practical step and does not require you to manage the situation alone.